Frequently Asked Questions
(FAQ)

Welcome to Deep Clean Maids’ FAQ page! Below are answers to some of the most common questions about our services. If you don’t find what you’re looking for, feel free to contact us directly!

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General Cleaning Services

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1. What types of cleaning services do you offer?

We offer a variety of services, including:

• Maintenance Cleaning (weekly, bi-weekly, or every three weeks)

• Deep Cleaning (one-time, detailed cleaning)

• Move-In/Move-Out Cleaning

• Junk Removal & Yard Cleaning

• Eco-Friendly Cleaning (using non-toxic, biodegradable products)

• Commercial Cleaning (offices, retail, restaurants, and more)

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2. How do I book a cleaning service?

You can book online through our website’s automated scheduling system, or call us at [insert phone number] to speak with a representative.

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3. Do I need to be home during the cleaning?

No, you don’t need to be home. If you prefer, you can leave us a key, a door code, or arrange entry in advance.

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4. What areas do you serve?

We provide cleaning services in Washington, DC, Maryland, and Virginia (DMV area).

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Pricing & Payments

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5. How much does cleaning cost?

Pricing varies based on home size, service type, and specific requests. You can request a free quote online or contact us for personalized pricing.

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6. Do you offer discounts for recurring services?

Yes! We offer discounted rates for weekly, bi-weekly, and monthly cleaning plans. Contact us for details.

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7. What forms of payment do you accept?

We accept credit/debit cards, PayPal, and secure online payments. Payment is required upon booking.

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8. Do you charge a cancellation fee?

Yes, we require at least 24 hours' notice for cancellations. Last-minute cancellations may result in a small fee to compensate for the reserved time slot.

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Cleaning Process & Products

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9. What cleaning products do you use?

We use professional-grade, eco-friendly, and non-toxic cleaning products. If you have specific product preferences or allergies, let us know, and we’ll accommodate your needs.

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10. Can I request specific cleaning tasks?

Yes! Our cleaning services are customizable. Let us know your preferences when booking, and we’ll tailor the cleaning to your needs.

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11. Do you provide cleaning supplies, or do I need to provide my own?

We bring all necessary supplies and equipment. However, if you prefer we use your own cleaning products, just let us know.

 

12. How long does a cleaning service take?

Cleaning time varies based on your home’s size and the service type:

• Standard Maintenance Cleaning: 1.5 – 3 hours

• Deep Cleaning: 3 – 6 hours

• Move-In/Move-Out Cleaning: 4 – 8 hours

• Commercial Cleaning: Varies based on space size and needs

Move-In/Move-Out Cleaning

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13. What’s included in a Move-In/Move-Out Cleaning?

Our move-in/move-out service includes a deep clean of the entire home, covering:

• Inside cabinets, drawers, and appliances

• Baseboards, walls, and doors

• Deep bathroom and kitchen cleaning

• Vacuuming, mopping, and dusting

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14. Do you offer cleaning for rental properties and Airbnb turnovers?

Yes! We specialize in Airbnb, rental, and real estate cleaning services to ensure homes are spotless before the next tenant or guest arrives.

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Junk Removal & Yard Cleaning

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15. What kind of junk do you remove?

We remove:

• Furniture & Appliances

• Construction Debris

• Old Electronics (E-Waste)

• General Household Clutter

• Yard Waste & Seasonal Debris

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16. How does yard cleaning work?

Our yard cleaning includes leaf and debris removal, basic landscaping, and outdoor junk disposal. We can also clean patios, decks, and garages.

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Commercial Cleaning

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17. Do you clean offices and businesses?

Yes! We provide custom cleaning plans for offices, restaurants, retail spaces, medical facilities, and warehouses.

18. Do you offer after-hours or weekend cleaning for businesses?

Yes! We work around your business hours to provide cleaning at a convenient time, including evenings and weekends.

Eco-Friendly Cleaning

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19. What makes your cleaning service eco-friendly?

Our Eco-Friendly Cleaning Service includes:

• Non-toxic, biodegradable cleaning products

• HEPA-filter vacuums to reduce allergens

• Reusable microfiber cloths to minimize waste

• No harsh chemicals or artificial fragrances

 

Trust & Security

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20. Are your cleaners background-checked?

Yes! All of our cleaners are professionally trained, background-checked, and insured for your safety and peace of mind.

 

21. What if something gets damaged during cleaning?

We take great care with your belongings. In the rare case of accidental damage, we are fully insured and will work with you to resolve the issue.

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22. How do I provide feedback on my cleaning service?

We love hearing from our customers! You can leave a review on Google, Yelp, or Facebook or contact us directly. We strive to maintain 100% customer satisfaction.

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Still Have Questions?

📞 Call Us: (240) 486-3643
📧 Email Us: Deepcleanmaids@gmail.com
💬 Chat with Us: Live Chat Available on Our Website

📅 Ready to book? Schedule your cleaning today! 🏡✨